Refund policy
We want you to love your Crude Crumbs order. However, because our products are freshly made, personalised, and perishable, we cannot accept returns or issue refunds if you simply change your mind.
If your order arrives damaged or isn’t what you expected, contact us within 48 hours of delivery with your order number and photos, and we will try to put it right.
Please note:
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We can’t offer refunds for incorrect addresses provided at checkout.
- No refunds or replacements will be given if you select the incorrect flavour or allergen information.
- No refunds or replacements will be issued if you have submitted incorrect spellings on your order
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Once posted, delays caused by Royal Mail or couriers are outside our control, but if something goes truly wrong, we’ll always try to help.
Refunds and replacements will only be issued in the following circumstances:
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Your order arrives damaged in transit (please send clear photos within 24 hours).
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We’ve made an error with your order (wrong item, missing item, incorrect personalisation).
Allergy Disclaimer: All allergens are listed on product pages. Our kitchen handles gluten, dairy, eggs, nuts, and soya. We are very careful in our kitchen and the preparation of our treats, but we cannot guarantee against cross-contamination. Refunds cannot be issued if an order is placed with unsuitable allergens, it is the customer’s responsibility to check before ordering.
If you have any issues, please email kitchen@crudecrumbs.co.uk within 24 hours of delivery, and we’ll get it sorted.